Get Lost In Music Sweatshirts

Welcome to Skkier! We are committed to delivering your orders promptly and securely. Please review our Shipping Policy for details on how we process, ship, and track your purchases.

Shipping Carriers

We partner with reliable shipping carriers to ensure safe and efficient delivery of your orders. We use carriers like USPS, FedEx, and UPS to provide a smooth and timely delivery experience.

Order Processing

Orders are processed once payment has been accepted. Our team works diligently to ensure timely handling of your order. Processing takes place on business days, Monday through Friday, excluding the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Estimated Time of Arrival

The estimated delivery time depends on the shipping method and destination. While we work closely with our carriers to provide accurate delivery information, please note that delivery times are estimates and not guaranteed.

• Orders within the United States typically arrive within 5-7 business days after dispatch.

Once your order has shipped, you will receive an email with tracking details to monitor its progress.

Delivery Time and Shipping Fee

Order Cutoff Time: Orders placed after 5:00 PM (EST) will be processed the next business day.

Delivery Time Formula: Handling Time + Transit Time

Tracking Details: Once your order has been shipped, a tracking link will be sent to your email. If you do not receive it, please check your spam folder.

Personalized Orders

For orders that are customized or personalized, please allow additional processing time. The exact duration will depend on the complexity of your request. Customization may add a few extra days to the handling time.

Order Tracking

After receiving your order confirmation, please allow 2 – 3 business days for processing. Once your order is ready to ship, you will receive tracking information.

Note: Tracking information may take 3 – 7 days to appear in the carrier’s system. If tracking details are not available, it may indicate that the carrier has not yet processed your package. If your order exceeds the estimated arrival time, please contact us for assistance.

Shipping Restrictions

We currently do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO addresses

If you are located in a restricted area, please contact our customer support team to inquire about potential shipping options.

Incorrect Address

Please ensure that all shipping details are entered correctly during checkout.

• Incorrect or incomplete address information may result in shipping delays.
• We are not responsible for orders that are shipped to incorrect addresses or returned to us due to insufficient information.
• Orders returned due to incorrect addresses will be discarded by the shipping carrier.
• Reshipping fees will apply if items need to be sent again.

Note: We are not liable for lost, stolen, or damaged packages if you request a carrier to forward or redirect your shipment after it has been dispatched.

Customer Support

We are here to assist you and ensure that your shopping experience is as smooth as possible. If you have any questions or concerns, feel free to reach out to us at:

Email: support@skkier.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday

Your satisfaction is our priority, and we are committed to providing excellent customer service.

At Skkier, we want to ensure that every purchase you make is something you are happy with. If for any reason you are not satisfied with your order, we offer a 180-day return period, starting from the day your order is placed. Please carefully read the following details to understand how our return process works.

General Return Information

You may return most products within 180 days from the date of your order. All returned items must be in original condition, unused, unwashed, and with all tags and packaging intact. Returns that do not meet these criteria may not be eligible for a refund.

Please note that some items, such as personalized or customized products, are non-returnable. Be sure to review product details before completing your purchase.

How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Email our customer support team at support@skkier.com with your order number and the reason for the return.
2. Return Authorization: After reviewing your return request, we will send you a Return Authorization (RA) number and specific instructions on how to return your item.
3. Prepare the Item: Pack the item securely, preferably in the original packaging. Ensure that the RA number is clearly marked on the outside of the return package.
4. Return Shipping: Ship the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part, such as a defective or incorrect item.
5. Return Processing: After we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

Return Conditions

For your return to be processed smoothly, please ensure that:

• The item is unused, unwashed, and in its original condition.
• The product is returned with all original packaging, tags, and accessories.
• You include a copy of the original invoice or proof of purchase.

Items returned in poor condition or without the necessary documentation may not be eligible for a refund or may be subject to a restocking fee.

Non-Returnable Items

The following items are non-returnable:

• Customized or Personalized Products: Items that have been customized with specific names, designs, or other personalized features.
• Sale or Clearance Items: Items purchased during sales or clearance events may not be eligible for return.

Refunds and Processing Time

Once your returned item is received, we will inspect it and process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional business days for the refund to appear in your account depending on your bank or card provider.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the item you wish to receive.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@skkier.com. We will cover the cost of return shipping and either send you a replacement item or issue a full refund based on your preference.

Order Cancellation

If you would like to cancel your order, please contact us within 48 hours of placing your order. If your order has already been processed or shipped, you cannot cancel it.

Contact Us

If you have any questions or require assistance with a return, please don’t hesitate to contact our customer support team:

Email: support@skkier.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday

We are committed to ensuring a positive shopping experience and are happy to assist you in any way we can. Thank you for choosing Skkier!y